Returns

Returns

We want you to be 100% satisfied with your purchase. Because our items are made to order and are customized by size and frame, our art can be returned for store credit only. If for any reason you'd like to return your item(s) to our Virginia customer service headquarters for store credit, please reach out to info@giridesigns.com and we will provide you with return instructions. All items must be returned unused and with the original packaging to avoid damage during transit. Returns may be rejected if they are not packaged in their original packaging (we consider this like a clothing tag). Return requests must be made within 14 days of receipt of your order. 

Please note that return shipping is paid by the customer. Art will be returned to our Virginia headquarters. Please choose a trackable shipping method when returning items and send us the tracking number so we know when to expect your return. 

Non-returnable items

Gift cards, custom orders, and clearance items marked Final Sale are non-refundable. A custom order includes specially requested sizes and frames that are not currently offered on our site. 

Store Credit

Once the returned item has been received and approved, we will notify you by email within 3 business days. You will receive an email with the store credit equal to the amount you paid minus any shipping costs (if any).  

Cancellations

Once an order has been placed it cannot be cancelled. We will do our best to accommodate order changes if requested within 24 hours from the time you placed your order. 

Item arrived damaged

We carefully package all of our art to avoid any damage during transit. However, on rare occasions, the shipping carrier will mishandle the package and the frame or prints may arrive damaged. If you do receive an item that is damaged, please contact us at info@giridesigns.com within 14 days of receipt of the package with pictures of the damage on both the art and the package it came in. We require notification within 14 days of receipt so that we can file a claim with our shipping carrier in the required time frame. Once we receive pictures, we will send you replacement art immediately or provide store credit if you wish to order another print. 

If you have any questions regarding our return policy please reach out to info@giridesigns.com.